{"id":214981,"date":"2022-02-03T11:43:35","date_gmt":"2022-02-03T10:43:35","guid":{"rendered":"https:\/\/www.growens.io\/?p=214981"},"modified":"2022-02-03T12:00:38","modified_gmt":"2022-02-03T11:00:38","slug":"growens-voices-nienke","status":"publish","type":"post","link":"https:\/\/www.growens.io\/en\/growens-voices-nienke\/","title":{"rendered":"Interview with Nienke, Sr. Customer Success Specialist"},"content":{"rendered":"

The Growens Voices series today brings us to the Netherlands, to meet Nienke, Sr. Customer Success Specialist<\/strong> at Datatrics<\/a>.<\/p>\n

An International Tourism Management<\/span> graduate, Nienke joined Datatrics over three years ago. In this timespan, she successfully pivoted a horizontal career shift<\/strong>, moving from Sales to Customer Success to evolve and better align with her life goals.<\/p>\n

But let’s hear it from her directly (and if you feel like joining the team, head straight here<\/a>).<\/p>\n

\"Nienke<\/h3>\n

Tell us a bit about your professional path: how did you join Datatrics?<\/strong><\/h3>\n

After studying International Tourism Management, I started my career in the corporate travel industry. Isn\u2019t that something completely different? Yes, it is!<\/span><\/p>\n

After working in the corporate travel industry for several years, my interest in marketing and technology<\/strong> grew, and I started thinking about working in another sector. I was approached for the position of Account Manager New Business at Datatrics. I got the job, and I was excited to be part of this young and innovative company<\/strong> from the first moment! <\/span><\/p>\n

And so, my journey at Datatrics started three years ago. <\/span>I liked my job and learned a lot<\/strong>. I travelled all over the country to get companies excited about Datatrics. It was a pleasure to meet new people and show them the added value of Datatrics. <\/span><\/p>\n

After two years of doing sales, I realised that this was not my dream job. Especially when the pandemic started and we had to work from home. Datatrics began with a whole new Customer Success team<\/strong>, so an interesting role became available, Customer Success Specialist. <\/span><\/p>\n

Building long-term relationships with customers<\/strong> and making sure they are satisfied is what I love to do! I\u2019m grateful to Datatrics and Growens for giving me this opportunity.<\/span><\/p>\n

Today, what does your job involve?<\/strong><\/h3>\n

As a Customer Success Specialist at Datatrics, I am responsible for premium and enterprise customers. It is a versatile role<\/strong> with a lot of responsibilities.\u00a0<\/span><\/p>\n

I have regular online meetings with customers to discuss the results and give them tips and inspiration<\/strong> to get the most out of our platform and achieve their goals. I am the link between the customer and the organisation. Handling customer inquiries is a daily activity.\u00a0<\/span><\/p>\n

In addition, I work with the team on various projects, such as creating inspiring content and organising webinars<\/strong>, contributing to our customers’ success, satisfaction, and engagement.<\/span><\/p>\n

\"Nienke<\/p>\n

What do you like the best about the company?<\/strong><\/h3>\n

Datatrics started as a small company<\/a> and has grown considerably in recent years. This means that we have gone through many changes<\/strong>. Being part of Growens is valuable and has contributed to the professional growth of Datatrics. <\/span><\/p>\n

Growens attaches great value to people. <\/strong><\/span>Everyone gets the time to develop themselves and grow in the position that suits them best. We all work in different places worldwide, yet I feel connected and part of a big \u2018family\u2019.<\/span><\/p>\n

The new WoW (Way Of Working)<\/a> that emerged after the pandemic indicates that Growens has faith in everyone.<\/strong> You get the opportunity to work from wherever you want. Isn\u2019t that innovative? This flexibility makes it even more special to be part of this company and ensures a great work\/life balance<\/strong>.<\/span><\/p>\n

What did young Nienke want to be, as a grown up?\u00a0<\/strong><\/h3>\n

When I was eight years old, we travelled with my family to the U.S. We visited my uncle, who lives there.<\/span><\/p>\n

After that unforgettable journey, I wanted to become a flight attendant<\/strong>. I dreamed about discovering the world. As I got older, I realised that I could continue exploring the world without becoming a flight attendant. That seemed like an even better plan to me.<\/span><\/p>\n

What do you like to do outside of your work?<\/strong><\/h3>\n

Since the pandemic, I have lived with my boyfriend in Groningen, in the North of the Netherlands.\u00a0<\/span>Spending time with friends and family is my favourite thing to do at the weekends. I also like to cook and bake<\/strong>, so the kitchen is one of my favourite places in our house. Recently I started taking tennis lessons, and I go to spinning classes every week in the winter. In the spring & summer, I love to go for a ride outside!<\/span><\/p>\n

The wanderlust has never gone away, and this summer, we hope to finally be able to make our trip to the United States<\/strong> together, which had already been postponed two times due to the pandemic. I\u2019m looking forward to it!\u00a0<\/span><\/p>\n

\"Nienke<\/p>\n

 <\/p>\n

If you feel like joining Nienke and the fast-growing, international Datatrics team, discover the available job openings at this page<\/a>.\u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Nienke joined Datatrics over three years ago. She successfully pivoted a horizontal career shift, moving from Sales to Customer Success.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[74],"class_list":["post-214981","post","type-post","status-publish","format-standard","hentry","category-senza-categoria","tag-culture"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.growens.io\/en\/wp-json\/wp\/v2\/posts\/214981","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.growens.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.growens.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.growens.io\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.growens.io\/en\/wp-json\/wp\/v2\/comments?post=214981"}],"version-history":[{"count":4,"href":"https:\/\/www.growens.io\/en\/wp-json\/wp\/v2\/posts\/214981\/revisions"}],"predecessor-version":[{"id":215022,"href":"https:\/\/www.growens.io\/en\/wp-json\/wp\/v2\/posts\/214981\/revisions\/215022"}],"wp:attachment":[{"href":"https:\/\/www.growens.io\/en\/wp-json\/wp\/v2\/media?parent=214981"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.growens.io\/en\/wp-json\/wp\/v2\/categories?post=214981"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.growens.io\/en\/wp-json\/wp\/v2\/tags?post=214981"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}